In today’s B2B sales environment, the customer experience is everything. Buy-side professionals have been trained by their personal experiences to expect an Amazon- or Apple-like flow to purchasing something. Whether they know it or not, they expect everything to be orchestrated and facilitated. Humans expect seamless buying experiences. And that’s why it is so critical for B2B sales teams to craft customer experiences that only result in one thing: an inked deal. Key to that goal… collaboration.
As we near the end of the first quarter of a standard fiscal year, countless B2B sales professionals are feeling a bit of downward pressure. Maybe they’ve got a few deals on the table that... Read More
Let’s talk about the exciting world of email signatures! Sarcasm aside, let’s talk about the email signature of B2B sales pros and, more specifically, what really shouldn’t be in them these days. Why dedicate a couple... Read More
There’s this idea that sales is limited to salespeople. For the most part, that’s true. It’s a defined discipline within any organization that seeks the most skilled. But in today’s B2B sales environment, everyone within... Read More
Over the last few years within the B2B sales world, the notion that tech-powered new school strategies and techniques are here to conquer the old school has been getting a good deal of buzz. It’s... Read More
In the SlideShare below, we dive into how the B2C customer experience has affected the expectations of the B2B buyer. Click through to understand how your sales team can meet your customer’s B2C buying experience,... Read More
More phone calls, more emails, more content, more follow-up, more meeting requests almost always results in a bad outcome: an annoyed—even enraged—customer. And once your customer’s enraged, they’re as good as gone. So how does the savvy B2B sales professional go about delivering the right sort of engagement?
In the account-based marketing and account-based selling worlds, we often gloss over (or skip entirely) the differences between the two. That likely happens for one of two reasons. Either the person talking about account-based selling and account-based marketing doesn’t fully know the difference between the two or they’re assuming that their audience already knows the difference—and we all know what assuming does…
With just handful of weeks left on the 2016 calendar, B2B sales pros the world over are in one of three mindsets. Either they’re sitting pretty, relatively relaxed knowing that they’ve hit or exceeded their numbers or they’re feeling confident knowing that an all-but-signed deal is about to close, nudging them past their finish line, or they’re in that state of nervous-almost-panic because they know they’re going to come up short this year. Whatever the mindset, one thing is certain: the calendar will turn and 2017 will arrive. And given most reps aren’t in that upper echelon of a relaxed December, it’s worth laying out a few ideas on how folks call sell more in the new year.